Shipping policy

Shipping Policy

At The Chrono Watches, we are committed to delivering your order safely, quickly, and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak sales periods, festivals, or promotional events, processing times may be slightly longer.

Shipping Coverage

  • We currently ship across India through trusted courier partners.
  • Delivery services are available for most cities, towns, and serviceable pin codes nationwide.

Estimated Delivery Time

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

  • Free Shipping may be available on selected products and promotional offers.
  • Any applicable shipping charges will be displayed during checkout before payment.
  • Shipping charges, if applicable, are non-refundable once the order has been dispatched.

Order Tracking

  • Once your order is shipped, a tracking number and courier details will be shared via email, SMS, or WhatsApp (where applicable).
  • Customers can track their shipment using the provided tracking information.

Delivery Attempts

  • Courier partners may make multiple delivery attempts before returning the package.
  • Please ensure that the shipping address and contact details provided are accurate and complete.

Delayed or Lost Shipments

  • While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control.
  • If your shipment appears delayed or lost, please contact our customer support team for assistance.

Damaged Package

  • If you receive a package that appears damaged, tampered with, or opened, please record a video while opening the package and contact us immediately.
  • Claims regarding transit damage should be reported within 24 hours of delivery.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.
  • Delight Watches is not responsible for delays or non-delivery resulting from incorrect addresses or contact information provided by the customer.

Contact Information

The Chrono Watches
WZ-548A/101, First Floor, Main Market, Sohna Road, Block 15A, Sector 26, Gurugram, Haryana 122022, India

For any shipping-related questions, feel free to contact our support team. We are always happy to assist you.